Complete Coinsquare Login Guide: Security, 2FA & Account Recovery

Updated November 2025 | Comprehensive guide for secure cryptocurrency trading

Table of Contents

Coinsquare is Canada's leading cryptocurrency exchange, serving over 200,000 users. This comprehensive guide covers everything you need to know about securely accessing your Coinsquare account, from basic login procedures to advanced security measures like two-factor authentication and account recovery.

How to Sign In to Coinsquare

Step-by-Step Login Process

  1. Navigate to Coinsquare.com: Open your web browser and go to the official Coinsquare website
  2. Click "Log In": Located in the top-right corner of the homepage
  3. Enter Your Email: Use the email address associated with your Coinsquare account
  4. Enter Your Password: Type your secure password (minimum 8 characters recommended)
  5. Complete 2FA (if enabled): Enter your authenticator code or SMS verification
  6. Click "Sign In": Access your account dashboard

Security Tip: Always verify you're on the official Coinsquare domain (coinsquare.com) before entering your login credentials to avoid phishing attacks.

Mobile App Login

  • Download the official Coinsquare app from App Store or Google Play
  • Open the app and tap "Log In"
  • Enter your email and password
  • Complete biometric authentication (if enabled)
  • Verify with 2FA code

Setting Up Two-Factor Authentication (2FA)

Highly Recommended: 2FA adds an extra layer of security to your account, making it nearly impossible for unauthorized users to access your funds.

Google Authenticator Setup

  1. Download Google Authenticator: Available on iOS and Android app stores
  2. Log into Coinsquare: Access your account settings
  3. Navigate to Security: Find "Two-Factor Authentication" section
  4. Scan QR Code: Use your authenticator app to scan the displayed QR code
  5. Enter Verification Code: Type the 6-digit code from your authenticator
  6. Save Backup Codes: Store recovery codes in a secure location

SMS Authentication Alternative

  • Enter your mobile phone number
  • Verify with the SMS code sent to your device
  • Note: SMS 2FA is less secure than app-based authentication

Important: Always save your 2FA backup codes in multiple secure locations. If you lose access to your authenticator device, these codes are your only recovery option.

Account Recovery Methods

Password Reset Process

  1. Visit Login Page: Go to Coinsquare's login page
  2. Click "Forgot Password": Located below the password field
  3. Enter Email Address: Use your registered email
  4. Check Your Email: Look for password reset instructions
  5. Create New Password: Follow the link and set a strong password
  6. Log In: Use your new credentials to access your account

2FA Recovery

Using Backup Codes

  • Enter one of your saved backup codes instead of the 2FA code
  • Each backup code can only be used once
  • Generate new backup codes after using them

Lost Device Recovery

  • Contact Coinsquare support immediately
  • Provide identity verification documents
  • Answer security questions
  • Wait for manual review (typically 24-48 hours)

Account Security: For security reasons, account recovery without backup codes requires extensive verification and may take several business days to complete.

Login Security Best Practices

Password Security

  • Use a unique password only for Coinsquare
  • Minimum 12 characters with mixed case, numbers, symbols
  • Avoid personal information like birthdays or names
  • Use a password manager like 1Password or Bitwarden
  • Update regularly every 3-6 months

Device Security

  • Use secure networks - avoid public WiFi
  • Keep devices updated with latest security patches
  • Log out completely when finished trading
  • Enable auto-lock on mobile devices
  • Use antivirus software on computers

Email Security

  • Secure your email account with 2FA
  • Use a dedicated email for cryptocurrency exchanges
  • Monitor for suspicious activity regularly
  • Enable email encryption when possible

Common Login Issues & Solutions

Issue: "Invalid Email or Password"

  • Double-check email spelling and password
  • Ensure Caps Lock is off
  • Try typing password manually instead of copy-paste
  • Clear browser cache and cookies

Issue: 2FA Code Not Working

  • Check device time sync (must be accurate)
  • Wait for next code if current one is about to expire
  • Try backup codes if available
  • Restart authenticator app

Issue: Account Locked

  • Wait 30 minutes before trying again
  • Contact customer support if persistent
  • Check email for security notifications
  • Verify account status hasn't changed

Issue: Website Not Loading

  • Try different browser or incognito mode
  • Disable browser extensions temporarily
  • Check Coinsquare status page for outages
  • Try mobile app as alternative

Frequently Asked Questions

Is it safe to stay logged in?

For security, always log out when finished, especially on shared devices. Coinsquare automatically logs you out after periods of inactivity.

Can I use multiple devices?

Yes, you can access your account from multiple devices, but each login requires 2FA verification if enabled for enhanced security.

What if I forget my email address?

Contact Coinsquare support with identity verification. They can help recover your account using other verification methods.

Need Additional Help?

Coinsquare Support

  • • Email: support@coinsquare.com
  • • Live Chat: Available 24/7 on website
  • • Phone: 1-855-COIN-SQR

Emergency Security

  • • Suspicious Activity: Immediate email
  • • Lost Device: Contact within 24 hours
  • • Account Compromise: Urgent support ticket